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Frequently Asked Questions
Q1: Can l have a sample order of led grow light?
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q3: Do you have any MOQ limit of grow light led order?
Low MOQ, 1pc for sample checking is available.
Q5: How to proceed an order of led grow light?
Firstly let us know your requirements or application.
Secondly we quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly we arrange the production.
Q7: Do you offer guarantee for the led grow light?
Yes, we offer 3 years warranty to our led grow light.
Q9: Do you offer international delivery?
We offer global delivery services, and the specific cost is calculated based on the destination and weight. At checkout, the system will automatically display the shipping cost and estimated arrival time.
Q2: What about the lead time of grow led light?
Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than
Q4: How fast can you deliver the LED grow light?
We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q6: Is it ok to print my logo on led grow light product?
Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q8: How to deal with the faulty?
Firstly, our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
Q10: What should l do if l want to modify the order?
If you need to modify the order (such as changing the product, quantity or delivery information), please contact our customer service as soon as possible. It can be modified before processing, and the shipped order cannot be modified.
Send Message
We are at your disposal 7 days a week!
Contact Info
Customer Service: From 8:00-17:00 (GMT+8)
whatsapp: +86 13143740658
Email :support@rtsunled.com
Company Address : Room 203, 2nd Floor Xinyuan Industrial Zone 519 Fengtang Avenue, Tangwei CommunityFuhai Street, Baoan District Shenzhen, Guangdong 518000 China